At HIKU, we aim to process and deliver your orders safely and on time. This Shipping & Delivery Policy explains how your order is processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
You will receive an order confirmation after your purchase and, where applicable, shipping or tracking details once your order has been dispatched.
2. Delivery Time
Estimated delivery time is generally 3–7 business days after dispatch, depending on your location and the delivery service.
Delivery times may vary due to:
- Location and delivery address
- Weather conditions
- Public holidays
- Courier delays
- High order volumes
- Other circumstances beyond our control
The estimated delivery time is not a guaranteed delivery date.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Any applicable free-shipping offers will be clearly mentioned on the website or at checkout.
4. Order Tracking
Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or your registered account, depending on the available delivery service.
You can use the tracking details to check the status of your shipment.
5. Delivery Address
Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order.
HIKU may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Delayed or Failed Delivery
If your order is delayed, please contact us so that we can assist you in checking the shipment status.
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the delivery partner, additional delivery arrangements or charges may apply.
7. Damaged Package
If your package appears damaged at the time of delivery, please take clear photos or videos of the package and contact us as soon as possible.
For damaged, incorrect, or missing items, please refer to our Return & Exchange Policy.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact us: